We apologize that we do not exchange, return or refund after purchase is made.

1. Certain items purchased from outlets might have minor defect, of course we will try our best to purchase best conditions. We will check several times before items deliver to you! NO FUSSY CUSTOMERS. 

2. We are selling 100% authentic, certain items with gift purchase receipt, which if you doubt for authenticity you may check with local Coach, Michael Kors, etc. No refund if you doubt authenticity based on online comparison photo or own judgements. Unless letter proven by store manager.